The team of Thomas Merrifield Lettings went out of their way to help me with the initial viewing and paper work remotely (two years ago…pre-covid…when it wasn’t common!). During my 2 years of residential tenancy, all interactions with the staff and contractors were professional and polite. All their written and oral communications were clear (regarding maintenance, incidental repairs and inspections). They truly take care of their properties and tenants. The entire experience was pleasant. Highly recommended.